MSP BILLING EXCEPTION CLOSER
Your distributor invoice.
Your client bill.
The gap between.
Seats changed. A credit didn’t carry over. Proration landed on the wrong bill.
We’re designing a desk to reconcile the difference, file an approved correction, and check the next invoice.
STATUS: EARLY Proposed service. Not available yet.
Two different totals.
| M365 Business Premium | Distributor | Client bill |
|---|---|---|
| Seats | 42 | 39 |
| Sample unit price | $28.00 | $28.00 |
| Monthly total | $1,176.00 | $1,092.00 |
3 seats not matched
A difference is a reason to investigate, not a guaranteed recovery.
Distributor invoice Client billing Correction trail
01 / THE OPEN ITEMS
A sync isn’t the
end of the story.
For MSPs reselling Microsoft 365, the work starts when the distributor’s invoice and client billing don’t agree.
- A Seat changes
- The quantity changed upstream. Did your client’s bill change with it?
- B Proration
- A partial month or overlapping period needs a line-by-line check.
- C Missing credits
- A credit on one side still needs to be accounted for on the other.
02 / THE PROPOSED DESK
Follow the exception
to the next invoice.
Finding a mismatch is the first entry.
The proposed desk follows the correction through.
- 01OUTPUT / EXCEPTION MEMO
Found.
Compare distributor invoice lines with client billing. Put the seat count, period, credit, and source documents beside the variance.
- 02OUTPUT / CORRECTION TRAIL
Filed.
Prepare a correction with its evidence. After your approval, file it with the relevant billing owner and retain the submission record.
- 03OUTPUT / NEXT-BILL CHECK
Verified.
Check the next invoice against the agreed correction. Keep the exception open if the change is missing or the case is disputed.
Your approval is a checkpoint.
The design starts with source comparison. Billing changes and submissions would require approval, with the evidence and response kept against the exception. Access scopes and security terms will be defined before any pilot.
NOT LIVE FUNCTIONALITY
03 / WHY THIS DESK
The follow-through
is the job.
Public MSP discussions describe credits and reconciliation work that stay open. They motivate this concept. They do not prove silobase works.
A PUBLIC DISCUSSION / NOT A TESTIMONIAL
“The "credits" that Pax8 issues for quantity reductions because of paying up-front for the next month never sync over.”r/msp · March 8, 2024
An operator’s report, not an audited finding or a claim about every MSP. Billing experiences vary.
Your existing tools stay relevant.
Spreadsheets give you a place to reconcile. PSA syncs move billing data. Established MSP billing tools may cover some of this work already.
Our proposed focus is one open exception.
Its source lines, approved correction, response, and next-invoice check in one trail. We haven’t validated that this will outperform your current process.
04 / THE PROPOSED OFFER
One exception desk.
One proposed price.
For the MSP owner or billing lead who still has corrections to chase after the invoices are reconciled.
UNPROVEN CONCEPT / EARLY WAITLIST
$299/ month
Pricing is a proposal, not a checkout.
- Distributor-to-client billing reconciliation
- Evidence attached to each exception
- An approved correction and submission trail
- A check against the next invoice
Final scope, volume limits, supported systems, and pilot terms are still to be defined. No recovery guarantee. No payment or deposit collected on this page.
Register interest05 / BEFORE YOU JOIN
Fair questions.
Straight answers.
Can I use silobase today?
Not yet. This is an unproven concept and an early waitlist, with no paying customers or deposits so far. Joining records your interest; it does not give you access to a working billing service. We have no confirmed launch date.
Which distributors and PSAs will it support?
The proposed starting point is Microsoft 365 resale through distributors such as Pax8, Sherweb, and Ingram, compared with client billing in a PSA. ConnectWise, Autotask, and HaloPSA are systems we are considering. No live integration is available or promised today.
Will it change bills or contact clients without approval?
The proposed model is to compare source records first, then bring you a correction to approve. Your approval would be required before a billing change or submission. Those controls are part of the proposed design, not a capability available today.
What if a distributor rejects a correction?
A mismatch does not automatically mean a credit is due. Contracts, billing periods, and distributor decisions can affect the result. The proposed desk would retain the evidence and the response, keeping the exception open where needed. We cannot guarantee a recovery or a resolution.
What does $299/month cover?
It is proposed pricing for the exception desk: reconciliation, a correction trail, and checking the next invoice. Volume limits, supported systems, onboarding, and final commercial terms are not yet set. This page takes no payment and makes no subscription commitment.
Do I need to send an invoice or pay a deposit to join?
No. Only your email is needed. Please do not send invoices, credentials, or client data through the waitlist. No deposit is collected here; any future pilot or deposit offer would have separate terms before you decide.
How is my waitlist email used?
We store your email, the product name, signup location, and signup time in Supabase to contact you about silobase pilot availability and product updates. Hosting is provided by Vercel. The waitlist has no advertising trackers. Reply to a future update to request removal. Data-access and retention terms for a billing pilot are still to be defined.
STATUS: EARLY / JOIN THE WAITLIST
What’s still open
on last month’s bill?
Join the waitlist for a proposed desk built around that question. We’ll email when there is a pilot to discuss.
Just your email today. Keep invoices and client data in your own systems.